Shipping policy

Hwearpro Logistics Policy

1. Order Processing Time
Order Confirmation: After you successfully place an order and complete payment, we will send an order confirmation email to your registered email address.
Processing Time: All orders will be processed within 1-15 business days after confirmation. Please note that the processing time does not include weekends and statutory holidays.
2. Delivery Method and Time
Delivery Options: We offer a variety of delivery options, including standard delivery and expedited delivery. Specific options and fees will be listed on the checkout page.
Delivery Time: Delivery time may vary depending on your selection and destination. Estimated delivery time will be displayed at checkout.
Standard delivery: Usually takes 5-15 business days.
Expedited delivery: Usually takes 2-7 business days.
3. Delivery Fees
Free delivery: For eligible orders (such as reaching a certain amount), we provide free standard delivery service.
Expedited delivery fee: Expedited delivery will be charged an additional fee, the specific fee will be displayed at checkout.
4. International delivery
International orders: We currently support international delivery to some countries and regions. The delivery time and cost of international orders will vary depending on the destination.
Duties and Taxes: International orders may incur duties, import taxes, or other fees, which are the responsibility of the recipient.
5. Order Tracking
Tracking Number: Once your order is shipped, we will send a tracking number by email, which you can use to track the status of your package on the logistics company's official website.
Logistics Contact Information: If you have any questions, you can contact the logistics company directly or contact us through our website customer service.
6. Delivery Issues
Delays: Although we strive to ensure on-time delivery, delivery delays may occur due to uncontrollable factors (such as weather, shipping delays, etc.). We will do our best to notify you in advance and resolve the problem.
Loss and Damage: If your package is lost or damaged during transportation, please contact our customer service team immediately and we will assist you in investigating and handling it.
7. Change and Cancel Order
Change Order: If you need to change the delivery address or order information, please contact us within 24 hours of order confirmation. We will try our best to meet your requirements, but there is no guarantee that the change will be successful.
Cancel Order: If you need to cancel an order, please contact us within 24 hours of order confirmation. Once an order enters the shipping process, it cannot be cancelled.
8. Special Circumstances
Pre-sale Items: For pre-sale items, the specific delivery time will be stated on the product details page or in the order confirmation email.
Out-of-stock Items: If the item you ordered is out of stock, we will notify you by email as soon as possible and provide the corresponding solution.
9. Contact Us
If you have any questions about our logistics policy or need further assistance, please contact us through the following methods: